PRIVACY POLICY

Last Updated: July 2, 2026

Pacific Auto Hub, LLC (“Pacific Auto Hub,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, creating an account, contacting us, or purchasing our products and services.

This Privacy Policy explains what information we collect, how we use it, when we disclose it, and the choices and rights available to you.

By using our website, you acknowledge the practices described in this Privacy Policy. Where consent is legally required, we will request it separately.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information.

Information You Provide Directly

You may provide information to us when you:

• Create or manage an account
• Place or attempt to place an order
• Request programming or vehicle-matching assistance
• Submit vehicle information
• Contact customer support
• Subscribe to marketing communications
• Submit a form, review, or inquiry
• Request a return, refund, warranty service, or order update

This information may include:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account login information
• Order and transaction information
• Vehicle Identification Number
• Vehicle year, make, model, engine size, mileage, part number, and other vehicle details
• Communications you send to us
• Return, refund, warranty, and customer-service information

Payment Information

When you make a purchase, payment information is processed through our payment-service provider, currently Intuit and its affiliated payment services.

Depending on the payment method selected, the payment provider may collect information such as your card number, expiration date, billing address, bank-account information, or other financial details.

Pacific Auto Hub does not intentionally store complete payment-card numbers or card security codes on its own website servers. Payment information may be securely transmitted to and processed by Intuit in accordance with its own privacy statement and security practices.

Information Collected Automatically

When you visit or interact with our website, we or our service providers may automatically collect information such as:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Approximate location based on IP address
• Referring website or advertisement
• Pages and products viewed
• Search activity
• Shopping-cart activity
• Date and time of visits
• Time spent on pages
• Links and buttons clicked
• Website errors and performance information
• Cookie, session, and similar technology identifiers

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process and fulfill orders
• Confirm and manage payments
• Arrange shipping and delivery
• Process returns, refunds, replacements, and warranty requests
• Verify product and vehicle compatibility
• Program or configure automotive control modules
• Communicate order confirmations and shipping updates
• Respond to questions and provide customer support
• Create and manage customer accounts
• Detect, investigate, and prevent fraud or unauthorized transactions
• Protect the security of our website, customers, and business
• Maintain transaction, accounting, tax, and business records
• Improve our website, services, products, and customer experience
• Analyze website traffic and customer interactions
• Measure the effectiveness of advertisements
• Provide personalized advertisements where legally permitted
• Send promotional emails when you have subscribed or when otherwise legally permitted
• Enforce our terms, policies, warranties, and agreements
• Comply with applicable legal and regulatory obligations

We will not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where legally required.

3. VEHICLE INFORMATION

Because Pacific Auto Hub supplies and programs automotive control modules, customers may be required to provide vehicle-specific information.

This may include:

• Vehicle Identification Number
• Vehicle year, make, and model
• Engine or transmission information
• Current mileage
• Original module number
• Calibration or configuration information
• Additional vehicle specifications

We use this information to check compatibility, locate suitable parts, program eligible modules, fulfill orders, provide technical assistance, and maintain transaction records.

Customers are responsible for providing complete and accurate vehicle information. Incorrect information may affect compatibility, programming, processing times, returns, or warranty eligibility.

4. CONSENT AND COMMUNICATION PREFERENCES

Providing information necessary to complete an order allows us to use that information for order processing, payment, shipping, programming, fraud prevention, customer support, and other related business purposes.

Optional marketing communications are treated separately. You may unsubscribe from promotional emails by using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing messages will not prevent us from sending important non-promotional communications, such as:

• Order confirmations
• Payment notices
• Shipping updates
• Recall or safety information
• Return or warranty communications
• Account-security alerts
• Responses to customer-service requests

You may withdraw consent for optional processing by contacting:

admin@pacificautohub.com

Withdrawal of consent will not affect processing that occurred before the withdrawal or processing that is otherwise permitted or required by law.

5. HOW WE DISCLOSE INFORMATION

We may disclose personal information to trusted third parties that help us operate our business, including:

• Payment processors, including Intuit
• Banks and financial institutions
• Shipping and delivery carriers
• Warehouses, suppliers, and fulfillment partners
• Automotive programming and technical-service providers
• Website-hosting and cloud-service providers
• Email and customer-communication providers
• Accounting, tax, and business-management providers
• Fraud-prevention and cybersecurity providers
• Analytics and advertising providers
• Professional advisers, including attorneys and accountants
• Government authorities when legally required

These third parties may access personal information only as necessary to provide their services, perform requested transactions, protect against fraud, or comply with legal obligations.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or lawful government request
• Protect the rights, safety, property, or security of Pacific Auto Hub
• Protect our customers, employees, service providers, or the public
• Investigate fraud, unauthorized transactions, security incidents, or policy violations
• Enforce our agreements, warranties, terms, and policies

Business Transfers

If Pacific Auto Hub is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or transfer of business ownership, personal information may be disclosed or transferred as part of that transaction.

6. COOKIES AND SIMILAR TECHNOLOGIES

Cookies are small files stored on your browser or device. Cookies and similar technologies help websites remember preferences, maintain shopping carts, improve performance, analyze activity, and support advertising.

We may use the following categories of cookies.

Essential Cookies

Essential cookies are necessary for functions such as:

• Maintaining your shopping cart
• Processing checkout activity
• Remembering account sessions
• Securing forms and website requests
• Preventing fraud
• Remembering cookie preferences

Disabling essential cookies may prevent parts of the website from functioning correctly.

Functional Cookies

Functional cookies may remember:

• Recently viewed products
• Store notices
• Language selections
• Display preferences
• Account preferences

Analytics Cookies

Analytics cookies help us understand how visitors interact with the website, including:

• Pages visited
• Products viewed
• Time spent on the website
• Referring sources
• Website errors
• General traffic patterns

This information helps us improve website performance and customer experience.

Advertising Cookies and Pixels

Advertising cookies, pixels, and similar technologies may be used to:

• Measure advertising performance
• Understand whether an advertisement resulted in a visit or purchase
• Build advertising audiences
• Limit repeated advertisements
• Display advertisements based on previous website activity

Where legally required, non-essential cookies will be used only after you have provided appropriate consent.

7. COMMON WOOCOMMERCE COOKIES

Because our website uses WooCommerce, it may use cookies such as:

Cookie	Typical Purpose
woocommerce_cart_hash	Detects changes to shopping-cart contents
woocommerce_items_in_cart	Helps determine whether the shopping cart contains products
wp_woocommerce_session_*	Connects a visitor with shopping-cart data stored by the website
woocommerce_recently_viewed	Supports recently viewed product features when enabled
store_notice*	Remembers whether a visitor dismissed a store notice
wordpress_logged_in_*	Maintains login sessions for registered users
wordpress_sec_*	Supports secure account authentication

Cookie names, purposes, and expiration periods may change depending on website updates, WordPress and WooCommerce settings, and the plugins or services enabled on the website.

8. GOOGLE SERVICES

We may use Google services such as Google Analytics, Google Ads, or Google remarketing tools to measure website activity and advertising performance.

Google may use cookies, device identifiers, IP addresses, browser information, and website-interaction information to provide analytics, measurement, security, and advertising services.

Google may use information collected through its services in accordance with its own privacy policies and advertising settings. Users may manage personalized advertising through their Google account and advertising-preference controls.

9. META AND FACEBOOK ADVERTISING

We may use Meta business tools, including the Meta Pixel, to measure website activity and improve advertising on Facebook, Instagram, and other Meta services.

These tools may collect information about:

• Pages and products viewed
• Purchases or attempted purchases
• Shopping-cart activity
• Device and browser information
• Website interactions
• Advertisement referrals

Meta may use this information for advertising, measurement, analytics, security, and personalization in accordance with its own privacy policies.

Users can manage advertising preferences through their Facebook or Meta account settings.

10. MICROSOFT ADVERTISING

We may use Microsoft Advertising services, including tracking technologies sometimes referred to as Universal Event Tracking.

Microsoft may collect information about website visits, advertisement interactions, device information, and purchases to provide advertising measurement, audience creation, and relevant advertisements.

Microsoft processes this information according to its own privacy policies and advertising-preference settings.

11. SALE OR SHARING OF PERSONAL INFORMATION

Pacific Auto Hub does not sell personal information to third parties in exchange for money.

However, some state privacy laws may define certain disclosures to advertising or analytics providers as a “sale,” “sharing,” or use for targeted advertising, even when no money is exchanged.

Depending on your location and applicable law, you may have the right to opt out of:

• The sale of personal information
• The sharing of personal information for cross-context behavioral advertising
• Targeted advertising
• Certain profiling activities

You may submit an opt-out request by contacting:

admin@pacificautohub.com

Where available, you may also manage non-essential cookies through the cookie-preference controls displayed on our website.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The duration of our customer relationship
• Order fulfillment and shipping requirements
• Programming and compatibility records
• Warranty, return, and dispute periods
• Accounting and tax obligations
• Fraud-prevention requirements
• Legal and regulatory requirements
• The need to establish, exercise, or defend legal claims

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

13. INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Improper use
• Unauthorized disclosure
• Alteration
• Destruction

These safeguards may include encrypted connections, access controls, password protections, software updates, security monitoring, restricted account access, and third-party payment processing.

However, no website, database, payment system, internet transmission, or storage method can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and notifying us if you believe your account has been compromised.

If a security incident affects personal information, we will investigate and provide notifications when required by applicable law.

14. YOUR PRIVACY RIGHTS

Depending on where you live and the laws applicable to Pacific Auto Hub, you may have the right to:

• Request confirmation that we process your personal information
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a portable copy of certain information
• Restrict or object to certain processing
• Opt out of targeted advertising
• Opt out of the sale or sharing of personal information
• Withdraw consent where processing relies on consent
• Appeal certain decisions regarding a privacy request
• Receive equal service without unlawful discrimination for exercising privacy rights

To submit a privacy request, contact:

admin@pacificautohub.com

Please include enough information for us to identify your account or transaction and understand your request.

We may need to verify your identity before completing a request. Verification may include confirming information associated with your account, order, email address, telephone number, or shipping address.

We may deny or limit a request where permitted by law, including when information must be retained for fraud prevention, transaction records, taxes, warranties, disputes, legal compliance, or security purposes.

15. AUTHORIZED AGENTS

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.

We may require:

• Written proof of the agent’s authority
• Confirmation directly from you
• Verification of your identity
• Additional information reasonably necessary to prevent fraudulent requests

16. CHILDREN’S PRIVACY

Our website and automotive products are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

Parents or guardians who believe a child has provided personal information may contact us at:

admin@pacificautohub.com

17. INTERNATIONAL DATA PROCESSING

Our website, service providers, suppliers, or support personnel may process information in the United States or other countries.

Privacy and data-protection laws may differ between countries. Where legally required, we will use appropriate safeguards for international transfers of personal information.

18. THIRD-PARTY WEBSITES

Our website may include links to websites, platforms, payment providers, social-media services, or resources operated by third parties.

We are not responsible for the privacy, security, content, or business practices of third-party websites. Visiting a third-party website is subject to that third party’s own terms and privacy policies.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes to our business practices
• New products or services
• Website or payment-system changes
• New service providers
• Changes in technology
• Legal or regulatory developments

The updated policy will be posted on this page with a revised “Last Updated” date.

Material changes may also be communicated through the website, by email, or through another appropriate method.

Continued use of the website after an updated policy becomes effective indicates acknowledgment of the revised policy, except where additional consent is legally required.

20. CONTACT PACIFIC AUTO HUB

Questions, concerns, privacy requests, or requests to withdraw marketing consent may be submitted using the following contact information:

Pacific Auto Hub, LLC

Email:
admin@pacificautohub.com

Phone:
516-814-6684

Mailing Address:
2790 S AUTOSOME LN, APT A401
MAGNA, UT 84044
United States